Operational Support Specialist

  • Job Type: Independent Contractor 1099

  • Pay: $20 - $25 per hour based on experience ($20/hour during training period)

  • Duration: 5-6 month contract with potential for transition to a full-time salaried role (Contract-to-Hire)

  • Location: Hybrid arrangement – Remote with period on-site work in Augusta, Georgia

  • Reports To: CEO

About Bridge Builder Communities

Bridge Builder Communities (BBC) is a nonprofit organization dedicated to empowering young adults aging out of foster care by providing affordable housing in a secured tiny home village, life skills development, mental health counseling, and workforce readiness programs. Our vision is to build a thriving community where every young adult has the support and resources needed to transition successfully into independence. We offer a collaborative, mission-driven, and high-energy environment for those passionate about community impact and social change.

Founded in 2020, BBC has spent its early stages focused on the capital project to bring our transformative tiny home village to life. With construction now underway, we are turning our attention to strengthening our operational strategy to ensure we are fully prepared to launch programs by January 1, 2026.

To support this next phase of growth, we’re hiring for a contract-to-hire Operational Support Specialist role that offers the chance to join us as a 1099 contractor now, learn the ropes, and potentially transition into a full-time staff position by year’s end. It’s an ideal opportunity for someone energized by startup dynamics, eager to contribute meaningfully across administrative, donor engagement, and light marketing tasks, and excited to grow with us as we move from vision to vibrant reality.

Position Summary

We’re looking for an adaptable and mission-minded Operational Support Specialist to serve as a cornerstone in our organizational rhythm. This contract-to-hire role is ideal for someone who thrives at the intersection of structure and creativity—providing essential administrative support while also lending a hand in donor engagement and light marketing efforts. From coordinating internal processes to crafting compelling social media content, this position offers a unique opportunity to keep our operations flowing smoothly and our messaging consistent with our values.

As we prepare to implement our staffing strategy later this fall, we're seeking immediate operational support to sustain our momentum. This is an ideal opportunity to step into the work as a 1099 contractor, learn the ropes, and contribute meaningfully during a pivotal time of growth. If the partnership proves to be a strong mutual fit, there’s a path toward full-time employment by year’s end.

Responsibilities

The Operational Support Specialist will play a hands-on role in ensuring smooth day-to-day functioning across BBC’s core operational areas. Responsibilities include, but are not limited to, providing administrative support, assisting with donor and CRM management, and supporting marketing and digital communication efforts. The right candidate will be comfortable juggling multiple priorities, maintaining organized systems, and collaborating across teams to support organizational momentum and mission delivery.

  • Administrative Support

    • Provide direct administrative support (schedule meetings and coordinate calendars, travel, generate and send correspondence, etc.)

    • Track and provide updates on organizational milestones, key deliverables, and progress on strategic goals

    • Assist with events and special projects

    • Maintain organized records within BBC’s file system

  • Donor & CRM Management

    • Learn and maintain donor and partner records

    • Segment mailing lists and generate customized donor reports

    • Manage donor acknowledgment workflows

  • Marketing & Digital Communication

    • Post and schedule content for Facebook, Instagram, LinkedIn, and email campaigns

    • Monitor and engage with social media audiences

    • Update website event listings and other content as needed

    • Support brand awareness efforts in coordination with the leadership team

Qualifications

3–5 years of experience in administrative and/or marketing support roles, with proven success juggling diverse responsibilities Experience working in or with nonprofit organizations preferred, though not required

  • Proficiency in Google Workspace and Microsoft Office Suite (especially Docs, Sheets, Slides, Outlook, and Calendar)

  • Familiarity with donor management or CRM platforms (e.g., Bloomerang, DonorPerfect, Salesforce, HubSpot) a plus

  • Experience in social media marketing, content creation, or digital storytelling preferred but not required. 

  • Exceptional verbal and written communication skills, with a keen eye for detail and tone

  • Highly organized self-starter with the initiative to manage tasks independently and proactively

  • Strategic thinker with a flexible mindset and strong problem-solving abilities

  • Comfortable supporting virtual communications and event coordination as needed

  • Team-oriented and emotionally intelligent professional with sound judgment and a commitment to measurable impact

  • Ability to learn new tools and systems quickly and contribute to process improvements

Other Requirements

  • Must possess a valid Driver’s License.

  • Ability to work flexible hours. Some evening work is required.

  • Must work with the highest degree of confidentiality.

Benefits & Perks

This opportunity is offered as an Independent Contractor role, with a clear vision toward long-term growth and transition. While traditional employee benefits are not currently included, the role is designed to evolve as BBC continues to build its operational capacity.

  • Contractors manage their own health insurance and are responsible for filing Social Security, Federal, and State taxes

  • The position is intended to transition into a full-time, salaried role once BBC becomes fully operational

  • Availability of traditional health benefits at that time remains undetermined; however, BBC is committed to offering creative, meaningful perks that make it a workplace people are proud to be part of

  • Be part of a collaborative, equity-minded team united by shared purpose

  • Engage in professional development and leadership growth opportunities

  • Contribute to impactful work that uplifts and empowers vulnerable youth

Schedule

20-30 hours per week. Flexible schedule. Occasional nights & weekends required.

Equal Opportunity Employment

Bridge Builder Communities is committed to nondiscriminatory practices that are fully compliant with all federal, state, and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.